Do I have to install bridge on my device?
Unlike other providers, bridge is a web-based application. It works without installation in your web browser. This enables you to conduct digital consultations from any device and location. All you need is an internet connection.
What devices can I use bridge on?
The best user experience is provided by using a computer, laptop, or tablet. However the software virtually works on any internet capable device.
Is there technical support while using the software?
We offer extensive support options within our software. There you will find an FAQ-section with answers to important questions. Plus, there is a guide with video tutorials and step-by-step instructions for all the functions in our software. If your question can’t be answered using this information, our support-team will be happy to answer your request as soon as possible.
What precautions does bridge take for privacy?
Privacy and data protection is our top priority as we know that we are working with sensitive, personal information. All your documents, user data, and your customer’s data are securely saved on servers of the IONOS SE in Germany and because of that are governed by the German law. You can always access this data. Plus, bridge was awarded with the seal “Software Hosted in Germany”. To get this seal, the main criterias are: don’t pass on data to unauthorized persons and a strict separation of all user data needs to be guaranteed.
Which browsers work with bridge?
You can use Google Chrome, Mozilla Firefox, Safari and Microsoft Edge. For the best possible user experience, we recommend using the latest version of Google Chrome or Mozilla Firefox.
Is bridge a CRM-software?
bridge provides many functions, including a basic CRM-system. It is useful for saving customer data and getting detailed information about customer appointments. You can upload basic data, contracts, documents, and appointment protocols for every customer. There is also an overview of past and upcoming appointments. As our software is cloud based, all documents and data can be viewed & edited at any time, no matter which device is being used.
Can I upload and present my presentation as a PDF-file?
Every presentation can be uploaded as a PDF-file and can be shown to the customer in the consultation. You can also upload pictures (jpeg, png, gif) to the cloud library to use them for a consultation.
Can the person I am talking to see my entire screen during the online consultation?
No. During an online consultation in bridge, you and your customer only move in the software interface. Your conversation partner only sees what you want to show them. You have complete control over the content of your consultation. With screen sharing, you can choose which application window you want to show your customer. The rest remains invisible to your customers. Additionally, you have the opportunity to use some functions during a consultation without other participants noticing. For example, you can spontaneously adapt the customer presentation or add details to the customer’s file, as well as read your speaker notes.
If you have any more questions or problems,
feel free to contact our customer support.